1. Our Delivery Promise
At DailyPackStore, we understand that a backpack or bag is more than a purchase—it is part of your daily carry, commute, travel, or outdoor plan. We are committed to getting your order to you safely and efficiently, and to keeping you informed from payment authorization through delivery.
This Shipping & Delivery Policy explains how we accept and process orders, prepare backpacks and bags for dispatch, calculate delivery charges, and handle tracking, delays, and delivery exceptions. It applies to eligible destinations listed below unless otherwise stated. Nothing in this policy limits any mandatory rights available to you under applicable consumer law.
2. Payment Authorization and Dynamic Wallet Loading
We currently accept iDEAL, Bancontact, and BLIK for your purchases. To ensure maximum security and local compliance, our checkout operates on a post-order dynamic routing basis:
- You add items to your cart, proceed to checkout, and fill in your shipping information.
- You click “Place Order”.
- Only after clicking “Place Order” will our system evaluate your destination country and order currency, and dynamically load the specific wallet options available for your region.
- You select your preferred wallet and authorize the transaction through your provider’s secure interface.
Once your payment has been successfully authorized and verified through the selected checkout method, we will send an order confirmation email to the address provided at checkout. This email confirms that your order has been received and accepted for processing; it is not a dispatch confirmation. If your payment is declined or cannot be verified, the order will not enter processing and cannot be reinstated; you must place a new order.
3. Pack-Out and Carry-Ready Check
Our standard processing time is 1–2 business days, excluding weekends and public holidays. During this period, our team performs a carry-ready check on each backpack or bag, including verification of straps, zippers, hardware, fabric condition, included accessories, and packaging suitability for transit.
Processing time is separate from shipping time. During promotional events, holiday periods, or peak seasons, processing may take longer than usual. We will make reasonable efforts to minimize delays and keep you informed where relevant information is available.
4. Service Levels, Delivery Estimates and Rates
We primarily offer Standard Shipping. Expedited Shipping may be available in selected markets and, where available, will be displayed at checkout with the applicable delivery estimate and fee.
| Shipping Method | Eligible Destinations | Processing Time | Shipping Time | Total Estimated Delivery | Shipping Fee |
|---|---|---|---|---|---|
| Standard Shipping | Primary service regions listed in Section 5 | 1–2 business days | 7–14 business days | 8–16 business days | $6.99 flat rate for orders under $79.00; free for orders of $79.00 or more |
| Expedited Shipping | Selected destinations, where displayed at checkout | 1–2 business days | Displayed at checkout | Displayed at checkout | Calculated at checkout |
Delivery charges are collected once at checkout. No additional delivery charge will be collected from you upon delivery. Return shipping charges, where applicable, are separate and are governed by our Returns & Refunds Policy.
All delivery estimates are provided for reference and are not guaranteed delivery dates. Actual delivery times may vary due to destination, carrier operations, customs procedures where applicable, weather, and other circumstances beyond our reasonable control. If Expedited Shipping is not displayed at checkout, it is not available for your selected destination or order.
5. Destinations and Address Quality
DailyPackStore currently serves the following primary markets:
- United States
- United Kingdom
- European Union member states
- Selected additional destinations, subject to product eligibility and logistics availability
If your destination is not listed or is not available at checkout, please contact us before placing an order to confirm whether delivery can be arranged. Please provide a complete and accurate shipping address, including recipient name, street address, city, state or province, postal code, and contact information. Incorrect or incomplete address details may cause delivery delays, failed delivery attempts, or additional handling. We recommend providing a physical street address whenever possible.
6. PO Boxes, Remote Areas and Address Review
Some carriers have restrictions on deliveries to PO Boxes, military addresses, remote locations, or areas with limited transportation access. If your address includes a PO Box, our system will review compatibility with the selected logistics service.
If the selected carrier cannot deliver to your address, the order may be flagged for address review, and our customer service team will contact you promptly to arrange an alternative address or, where an alternative cannot be agreed, cancel the affected order and issue an appropriate refund. For bulky, oversized, or specially handled bags, additional carrier restrictions may apply.
7. Import Duties, Taxes and Return Cost Allocation
For the initial shipment to eligible destinations, DailyPackStore will bear applicable import duties, customs clearance fees, value-added taxes (VAT), and other destination-related charges associated with that initial delivery. These charges will not be collected from you separately upon delivery. If a carrier or customs authority contacts you regarding additional payment for the initial shipment, please contact our support team before making any payment so that we can review the matter.
Return Cost Allocation: This initial tax and shipping coverage applies to the outbound delivery only. The treatment of these costs upon a return is strictly governed by our Returns & Refunds Policy.
Where a return is for a customer reason (e.g., change of mind, incorrect size) and not due to DailyPackStore’s error, and applicable law permits, non-recoverable amounts actually incurred by DailyPackStore—including original outbound shipping costs and non-refundable import taxes or customs clearance fees—may be deducted from the refund. Where a return is due to DailyPackStore’s error, such amounts will not be deducted.
8. Tracking and Delivery Updates
After dispatch, we will send a shipping confirmation email containing your tracking number and available tracking instructions. Please allow up to 72 hours after receiving this email for tracking information to appear or update in the carrier’s system.
You may use the tracking link provided in the shipping email or the “Track Order” feature on our website, where available. If tracking has not updated within 72 hours, or if the shipment appears delayed or stuck in transit, please contact us and we will review the available information and assist with a carrier follow-up.
9. Delays and Carrier Exceptions
We make reasonable efforts to dispatch orders promptly and meet estimated delivery times. However, transportation schedules may be affected by circumstances including, but not limited to:
- Weather disruptions: heavy rain, tornadoes, floods, snow, earthquakes, and other extreme weather events.
- Local and regional factors: strikes, statutory holidays, major international conferences, or other regional events.
- Peak-season challenges: flight or personnel shortages, increased parcel volumes, and local logistics constraints.
- Carrier and customs procedures: capacity limitations, operational interruptions, inspections, or administrative requirements.
A delivery delay does not automatically entitle you to a refund. If your shipment is significantly delayed and relevant information is available to us, we will make reasonable efforts to notify you and, where appropriate, open a carrier inquiry. If the carrier confirms the parcel is lost or cannot be delivered, we will arrange a replacement or refund in accordance with our Returns & Refunds Policy.
10. Damaged, Missing or Incorrect Items on Arrival
Please inspect your order upon delivery. If you receive an incorrect item, discover missing products, or find that your backpack or bag was damaged in transit, contact us as soon as reasonably possible with your order number, a description of the issue, and clear photographs of the affected product and packaging where applicable.
Please retain the original packaging and shipping materials until the issue has been reviewed. We will assess the information and work with you toward an appropriate resolution under our Returns & Refunds Policy.
11. Order Changes and Cancellation
If you need to change your shipping address or modify your order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate the request before the order enters the shipping process. Once an order has been packed or handed to the carrier, we may be unable to change the address, modify the contents, or stop the shipment.
Customers are responsible for ensuring that all information provided at checkout is accurate and complete.
12. Contact Us
For shipping policy inquiries or order concerns, please contact:
Urban Trek Luggage Company LLC
Address: 101 Brooks Dr, Brandon, MS 39042 USA
TEL: +1 7694285761
Email: [email protected] (Available Monday–Friday, 08:00–17:00 UTC -6)
Registration Number: 1524542