At dailypackstore, we maintain rigorous quality control for all our backpacks and bags. Should any issues arise after delivery, please contact our customer service team at [email protected] promptly for assistance.
Return Period
Items may be returned or exchanged within 30 days of receipt, provided they meet our eligibility criteria.
Return Shipping Options
- Post Office Collection: Arrange package pickup via your local post office.
- Drop‑off at Post Office: Deliver the package to your nearest post office.
Shipping Cost Responsibility
- Our Fault (e.g., defective/damaged items, incorrect delivery): We cover return shipping costs and provide prepaid return labels for carrier‑caused issues.
- Your Reason (e.g., size mismatch, style preference change): You bear shipping fees, which vary by carrier.
Return Requirements
- Non‑Quality Issues: Items must be unused, undamaged, and retain original tags and packaging. For hygiene reasons, backpacks that have been worn, washed, or show signs of use may not be eligible for return.
- Pre‑Approval Required: Obtain customer service approval before returning any item.
- Quality/Incorrect Delivery Issues: Provide clear photos of defects or errors to receive return instructions.
Eligible Circumstances for Return/Refund
- Items damaged or defective due to production or transportation errors.
- Items differing from descriptions (e.g., size, colour, material).
- Undelivered or lost parcels.
- Delays exceeding agreed timelines.
Return Process
- Contact Customer Service: Share your order number, SKU/product name, and return reason.
- Response: Our team replies within 24 hours on business days with detailed instructions.
- Ship Items: Return the item to the provided address with a tracking number and receipt.
- Refund/Exchange: We process refunds or exchanges immediately upon receipt and inspection of the returned item.
Critical Notices
- Return Address: Use only the address provided by customer service; packages sent to sender addresses are invalid.
- Non‑dailypackstore Items: Exclude any non‑dailypackstore items from returns—we will not process them.
- Lost/Stolen Packages: We are not liable for transit losses; please retain tracking proof.
- Refund Timing: Refunds may take up to 7 business days to reflect, depending on your payment provider.
Special Cases
- Defective/Damaged Items: We issue return labels for carrier‑caused issues.
- Customer Remorse: You arrange return labels for size or style changes.
- Used/Stained Items: Returns with visible signs of wear (stains, odours, damage, or other use) may be denied.
Contact Us
Address: 101 Brooks Dr, Brandon, MS 39042 USA
Telephone: +1 7404248560 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]